Ford Motor Company of New Zealand Limited Privacy Policy
OUR PRIVACY POLICY
- What is personal information?
- How do we collect and use your personal information?
- What happens if you don't provide personal information?
- To whom do we disclose personal information?
- How do we protect personal information?
- Is the personal information we hold accurate?
- How can you access or correct the personal information we hold about you?
- Who should you contact if you have concerns about our handling of personal information?
- Changes to our Privacy Policy
OUR INTERNET PRIVACY COMMITMENT What is personal information? How do we collect and use your personal information? If you consent, we may also use your information in order to keep you up to date with information about us and our products and services or to provide you with special offers.
We may also collect personal information from you through transactions you have with us directly, such as through our contact centres, e.g. our Ford Business Centre or online through our websites. Where we do this, we will endeavour to inform you why we are collecting your personal information, how we use that information and to whom we intend to disclose it. What happens if you don't provide personal information? To whom do we disclose personal information? For our service providers to perform those functions, it is sometimes necessary for us to disclose your personal information to those suppliers. Where disclosures take place, we work with our suppliers to ensure that all personal information we provide to them is kept secure, is only used to perform the task for which we have engaged them and is handled by them in accordance with the Information Privacy Principles.
From time to time, we provide statistical information about sales to industry bodies. This may comprise data collected about you and other customers to form aggregate results. However, we will not provide any information that identifies you as our customer. How do we protect personal information? We endeavour to ensure that our employees are aware of, and comply with, their obligations in relation to the handling of personal information. Only properly authorised employees are permitted to see or use personal information held by Ford and, even then, only to the extent that it is relevant to their roles and responsibilities.
Your personal information will not be sold to any other organisation for that organisation's unrelated independent use. Further, we will not share your personal information with any organisations, other than those engaged by us to assist us in the provision of our products and services (as described above). Is the personal information we hold accurate? How can you access or correct the personal information we hold about you? If you wish to obtain access to your personal information held by us, or to request us to correct any errors in that information, please contact us by:
Who should you contact if you have concerns about our handling of personal information? Privacy Officer We will send you written acknowledgement of your correspondence. We will investigate your query or concern and will advise you of the steps we have taken to answer or resolve it. Changes to our Privacy Policy Issued May 2003 Information regarding Ford Motor Company of New Zealand Limited and where the context permits, its authorised franchise dealers and authorised agents (hereafter collectively described as "Ford") privacy practices
This document describes Ford's policy regarding information received about you during visits to our web sites. The amount and type of information received depends on how you use our sites
During the course of your visit, you may move to other Ford Motor Company websites, including the sites designed specifically for owners, to allow vehicle configuration, or intended to provide information about financing or sites specific to Ford Motor Company products. In addition, this site may provide links to third party sites not controlled by Ford Motor Company, such as those belonging to Ford Motor Company product dealers or third party product review sites. It is recommended that you check the privacy statements of any site before providing any personally identifiable information. Normal web site usage Collection of personally identifiable information Information that Ford holds about you may be transferred overseas to Ford's secure facilities. If your information is transferred overseas it will remain subject to strict security safeguards Use of "Cookies" Ford's Internet Services Electronic mail sent to us that contains personal information We reserve the right to change our Privacy Policy. A revised Privacy Policy will only apply to data collected subsequent to its effective date. Any revisions will be posted at least 10 days prior to its effective date.
- Normal web site usage
- Collection of personally identifiable information
- Use of "Cookies"
- Ford's Internet Services
- Electronic mail sent to us that contains personal information
OUR PRIVACY POLICY
Ford Motor Company of New Zealand Limited ("Ford") is committed to responsible privacy practices, to complying with the Information Privacy Principles contained in the Privacy Act 1993 and all other applicable legislation governing privacy.
Our respect for our customers' privacy is paramount. We have policies and procedures to ensure that all personal information is handled in accordance with the Information Privacy Principles.
This Privacy Policy sets out our policies on the management of personal information - that is, how we collect personal information, the purposes for which we use this information, and to whom this information is disclosed.
Personal information is information that could identify you. Examples of personal information include your name, address, telephone number and email address.
One of the main ways in which Ford collects personal information is from Authorised Ford Dealers. For example, when you purchase a new Ford product, we collect personal information about you from your Authorised Ford Dealer in order to:
Generally, you have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information. As an example, if you did not provide the personal information requested on your new vehicle purchase, we may be unable to notify you directly of a product recall affecting your vehicle.
We engage third party service providers to perform functions for Ford. Such functions include mailing, delivery of purchases, credit card payment authorisation, trend analysis, market research and promotions.
At all times, we take great care to ensure your personal information is protected from unauthorised access, use, disclosure or alteration.
We endeavour to maintain your personal information as accurately as reasonably possible. However, we rely on the accuracy of personal information as provided to us both directly and indirectly. We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out below.
Wherever possible and appropriate, we will let you see the personal information we hold about you and correct it if it is wrong. If we do not allow you access to any part of the personal information we hold about you, we will tell you why.
If you have any queries or concerns about the manner in which we have handled your personal information, please write to:
Ford Motor Company of New Zealand Limited
70 Plunket Avenue
Private Bag 76912
Manukau City
New Zealand
We may change our Privacy Policy from time to time at our discretion and without notice. At any time, the latest version is available from our website at www.ford.co.nz.
OUR INTERNET PRIVACY COMMITMENT
The only information we collect and store during normal website usage is the name of your Internet service provider, the website that referred you to us, the pages you request and the date and time of those requests. We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personally identifiable information such as name, mailing address, email address, or phone number.
There are instances where Ford requests personally identifiable information to provide the website visitor with a service or correspondence (for example, promotions and mailed brochures). This information, such as name, mailing address, email address, type of request and possibly additional information, is collected and stored by Ford in a manner appropriate to the nature of the data, and is used to fulfil your request. If you tell us that the information should not be used as a basis for further contact, we will respect your request. The information you provide is used by Ford or our authorized agents, to improve the services we provide you. It is never provided to any other company for that company's independent use.
Ford websites use a technology called "cookies" to optimise your on-line experience. The use of cookies is an industry standard, and you'll find cookies at most major websites. A cookie is a small data element stored by your web browser on your computer system. Ford cookies do not store your email address or other personal information about you.
To use Ford's Internet Services, such as new product information, Memberships, e-Newsletters, the On-Line Merchandise Shop, brochure requests, etc., we may require a certain amount of personally identifying information (examples are: name, credit card number, vehicle identification number, address, business name, e-mail address, etc.) that we can use to verify you as a Ford Customer (or to meet your request). We use this information to identify and access data in the existing relationship we have with you to provide you with the requested services. We request electronic mail addresses (email) as an alternate means of contacting you.
Internet users may decide to send Ford personally identifying information, for example, in a message containing information about your Ford product or service. Ford will only use this information to identify the user as a Ford customer and to determine how to respond to the electronic mail. We will not use this information, unless authorized by the Internet user, for purposes other than to resolve the matter identified in the email.